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Saluting the Squawkers: Complaints Often Key to Improving Sales, Retention
It's said nobody likes a complainer. I beg to differ. In customer service a
complainer is doing you a favor. They are the extension of your research,
testing and quality assurance departments. Although essentially unpaid, they're
providing you with invaluable, often real-time feedback on what isn't working in
your business or your relationship with them. Try to put a price tag on that!
|This article was submitted by - Craig Harrison||Please Rate/Review this Article - Recommend it to friends|
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|Disclaimer: Saluting the Squawkers: Complaints Often Key to Improving Sales, Retention and Loyalty & Customer Service related small business articles and small business information provided on this web site is not to be construed as business advice from the website Small Biz Articles.com - or from the corresponding author who posted this article on our website. Customer Service articles on our website were submitted by various small business owners, entrepreneurs, authors, business experts, accountants, lawyers and other business professionals, but we do not verify the authenticity and the accuracy of information submitted and we are not responsible for any errors or inaccuracies. Please consult with one of the small business administration or small business development officers in your local SBA-SBDC centers, or with an attorney, accountant, a small business expert/advisor, to obtain proper business advice and accurate information for answers related to any specific questions you may have with regards to your small business issues.|
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