Five Marketing Nightmares and How to Prevent Them by Susan Friedmann
Five Marketing Nightmares and How to Prevent Them
by Susan Friedmann
The success or failure of your trade show rests heavily on how well you
market your event. Marketing, when done right, can project a positive image of
your event, entice exhibitors to sign the dotted line, and attract loyal
However, critical mistakes in your marketing campaign can have the opposite
effect. Here are five costly errors that are common in our business, along with
some sound advice on how to avoid making them.
1. You select the wrong exhibition hall.
You've got the perfect trade show -- or so you think. The products are a great
fit for the demographics you're going to attract. The city you've selected is
glamorous, loaded with cultural and entertainment opportunities, is easily
accessible, and has ample hotel space near the exhibition hall. And you've done
a crackerjack job marketing your show -- you've sold all your exhibit booths and
advance ticket sales are off the charts. What could go wrong? Plenty, if the
exhibition hall you've selected is a poor fit.
For example, suppose the exhibition space is too small for the crowd you'll
attract. With thousands of people pushing and shoving each other to find the
exhibits, your show will quickly get a bad reputation as an uncomfortable event
where it's impossible to see all the products. And negative word of mouth
travels almost as fast as the speed of light.
The solution: Do your homework! Get the inside scoop from other trade show
managers who have done shows at that exhibition hall. Find out what was positive
about their experiences. Conduct an on-site inspection before committing to the
exhibition space, paying close attention to such factors as exhibit hall space,
bathroom facilities, and air circulation.
Consider location (is it in a dangerous part of town?), accessibility (are there
traffic problems?), and service (are ticket counters adequately staffed?).
Better yet, do your inspection while a trade show is going on at the exhibition
hall. You'll get to see for yourself whether shows operate efficiently there.
2. You compile an ineffective prospect database.
You might be trying to cut corners by doing your data management in-house, but
if you don't have database pros on staff, it's best to seek professional help! A
list that has unlikely prospects or out-of-date addresses is a waste of time and
money, and you'll lose precious opportunities to zero in on hot potential
customers. You might hesitate to spend more money on a solid database management
firm, but you could lose twice as much by failing to reach the right target
3. You construct a poorly designed Web site.
You'll feel like a relic left over from the pre-Electronic Revolution days if
you don't have a Web site. However, many trade show managers, in a rush to
construct and display a Web site, wind up with sites that lack compelling
graphics or information that will be useful to their potential exhibitors.
Without proper guidance you'll waste money ... and project an image of a
business that isn't ready for this millennium.
The solution: Find a reliable Web site designer who is familiar with the trade
show business and will hire writers who can create Web site copy that is
powerful, persuasive, and informative. But don't put a site up until you're
ready; you wouldn't want your Web site debut to fall flat.
4. You have a great Web site, but nobody sees it.
Those who aren't Internet savvy sometimes think that once they create a Web
site, their prospects will automatically find it -- after all, that's what Web
search engines are for, right? Wrong! Search engines are great if someone wants
general information about trade shows, but there's no guarantee your show will
be at the top of the "hit list." Because there are millions of Web
sites on the Internet, the only sure way to differentiate your site from the
rest and drive traffic to it is through collateral advertising. Make sure your
Web site address is prominently displayed on all your advertising and marketing
materials, including your stationery and business cards. An expensive, snazzy
Web site is useless if no one visits it.
5. You put together an ineffective ad campaign.
Bad advertising is worse than no advertising at all. Unless you have a great
in-house advertising department, resist the temptation to create your own ad
campaign. Advertising is not a good place to start a budget-cutting initiative.
But just because you hire pros to do your advertising doesn't mean you'll have
an effective campaign. It's best to find an ad agency that has had consistent
success in the trade show industry.
To find such an agency, do your research. Consult with other trade show managers
and look through the Advertising Redbook, available in the reference section at
most public libraries. Ask for examples of an ad agency's work with other trade
shows. Steer clear of campaigns that might be a turn-off to your prospects by
appealing to a specific generation rather than a wider audience. And remember
that humor and creativity are important attention-getting devices in
advertising, but don't let your message get lost.
Written by Susan A. Friedmann,CSP, The Tradeshow Coach, Lake Placid, NY, author:
ďMeeting & Event Planning for Dummies,Ē working with companies to
improve their meeting and event success through coaching, consulting and
training. Go to http://www.thetradeshowcoach.com
to sign up for a free copy of ExhibitSmart Tips of the Week.